FAQs

Upon placing your order, please allow up to 24 hours to have your order processed. Our fulfillment warehouses pack your ordered items and ship the packages out as soon as possible via Royalmail (UK Customers Only).  Once your order has been shipped, you will receive an email containing your tracking number.

You may also visit our website at any time and track your order Here to find the real-time update of your shipment.  If you did not receive the order tracking number or did not find any updates under our Order Status page after 2 business days, please contact us immediately and we will do all we can to investigate.

Why haven't I received a confirmation email?

If you have not received an email automatically after you placed your order, then that means you must've provided us the wrong email. Please contact us so that we can make the changes necessary.

Do your provide a quality guarantee for all products being sold?

Quality is guaranteed!  If you do not like the product or find damages to the product, contact us immediately!  We do all we can to ensure your best shopping experience.  You can simply contact us and we'll get it addressed!

Do you ship internationally?

We now offer international shipping on selected products.  Please check the product page before buying.  Different shipping rules apply to international customers.